Independent Living Services

The Independent Living approach builds on four main services: Advocacy, Peer Counseling, Information and Referral, and Independent Living Skills.


Helping people resolve problems and disputes, learn about the rights of people with disabilities, and develop effective problem-solving and communication skills.

Two 3d stick figures, one asking a question the other answering

Peer Counseling

Staff and volunteers with disabilities share experiences and support others with disabilities as they explore their world and work to reach life goals.

Information and Referral

Informing people about services and supports in the community that can help them achieve and maintain independence.

Independent Living Skills

3d stick figure standing with puzzle pieces around with question mark over head

Learning everyday living skills, including budgeting, transportation, maintaining a household, finding and keeping a job, pursuing further education or training, managing personal care or support services, maintaining good health, etc, through one-on-one coaching or group workshops.


3d stick figure in wheelchair at bottom of a flight of stairs

Helping people with disabilities fix physical barriers they encounter in the community. Accessible public places help sustain independent living. The more of them there are, the more accessible and welcoming our community is for people with disabilities and their families.

For help with making homes or businesses accessible, call 518-563-9058, Ext. 108.

Benefits Advisement

The NCCI Benefits Advisement helps people with disabilities apply for:

  • Supplemental Security Income (SSI)

  • Social Security Disability (SSDI)

  • Medicaid

  • Medicare

  • Public Assistance

  • Food Stamps

  • Other financial benefits

Green dollar sign on top of partially assembled puzzle

For those who are already getting benefits and would like to explore paid work, we can help with the Ticket to Work and Plan for Achieving Self Support (PASS). Anyone looking for help with benefits for people with disabilities is welcomed to ask questions and make an appointment.

For more information on benefits and work, contact Norman Karp at:, or call 518-563-9058, Ext. 110.

Medicaid Application Assistance Program

Our trained Facilitated Enroller can help you apply for Medicaid or complete Medicaid recertifications. These services are available for those aged (65+), legally blind, and / or disabled people in Clinton and Essex Counties.

For more information, call 518-563-9058, Ext. 109.

Open Doors (Money Follows The Person)

Open Doors helps people living in nursing homes and intermediate care facilities to receive home and community based services. Transition specialists meet with people with disabilities and / or family members to identify support services needed to achieve or regain independence and community living. Services may include:

  • Community Preparedness Education, to make sure that people have the information and skills they need as soon as they return to the community.

  • Identifying specific services to meet individual needs.

  • Finding affordable, accessible housing that meets individual needs and preferences.

For more information on leaving institutional settings and living independently in your own home, call 518-563-9058, Ext. 111.

New York Connects

New York State Of opportunity NY Connects your link to long term services and supports

NY Connects is an online, telephone-based, or in-person source of free, unbiased information for people with disabilities and older individuals. We can help you find long term services and supports, such as home care, transportation and meals. Our goal is to help people live independently in their homes as long as possible.

The North Country Center for Independence is a partner in NY Connects. You can speak to a NY Connects Specialist at NCCI by calling 518-563-9058, Extension 101.

How we can help:

  • You can get information by telephone, online, or in-person.

  • We can help connect you to long term services and supports regardless of diagnosis, age or funding source.

  • We coordinate with other agencies to guide you through applications.

  • We provide seamless links for any assessment you may need.

Click here to learn more about NY Connects, and explore the Resource Directory. NY Connects programs are located across the state. Click here to find a directory of NY Connects programs in each county.

Veterans Services

Nurse in green scrubs helping man in military uniform in wheelchair

The North Country Center for Independence is dedicated to helping veterans with disabilities lead satisfying lives with respect and dignity.

We do this by:

  • Ensuring that veterans and their families can access the full range of benefits available to them.

  • Fighting for America’s injured heroes in government policy.

  • Educating the public about the great sacrifices and needs of veterans transitioning back to civilian life.

Below are a few key online resources to get your started. You can also drop in during NCCI’s business hours, or call 518-563-9058.

Disabled Veterans Resources

Clinton County Veterans Service Agency
Disabled American Veterans
Disabled Veterans National Foundation
Wounded Warrior Project
Defense and Veterans Traumatic Brain Injury Center
Obtaining Veteran Service Documents
Department of Veteran Affairs Veteran Services
VA Health Care Upstate NY: Frequently Asked Questions
VA Health Benefits Medical Packages
VA Health Benefit Resources
VA NYS Locations
VA Buffalo Regional Office
NYS Division of Veteran Affairs
Military Service and Social Security
Veterans and the Americans with Disabilities Act (ADA): A Guide for Employers